Our consulting services provide our clients with in-depth risk analysis and community engagement strategies to mitigate identified risk in specific locales. But we don't just leave our clients to figure it out from there. Instead, Trubshaw Cumberlege offers on-the-ground project managers to manage dynamic social risks and implement identified business continuity strategies.
On the back our social risk and community investment assessments, we offer project managers to provide the following services on the ground:
COMMUNITY ENGAGEMENT ADVISOR
Our community engagement advisors are embedded at client project sites to provide the following services on a daily basis: (1) manage risks (via dynamic risk register), (2) manage key stakeholder relationships, (3) maintain social license/capital, (4) act as specialised day-to-day community liaison, (5) act as link to local and international NGOs, (6) assess social conflict threats, and (7) and manage community investment strategies.
SOCIAL CRISIS/BUSINESS CONTINUITY MANAGER
Our social crisis managers are embedded at client project sites to ensure execution of the country social crisis management plan in the event of a social conflict. Social crisis managers can also mobilised to client projects to assist in resolving any social conflict and returning the client to normal business operations. This service also includes dynamic business continuity planning and coaching for key project personnel.
WHY CANT WE DO THIS OURSELVES?
You can. But like most operations outside of a company's expertise, why would you? By working with us, our clients focus on their core operations and forego the opportunity cost in using key personnel to engage with stakeholders on a daily basis. In addition, by partnering with Trubshaw Cumberlege, our clients enjoy an unprecedented level of continuity in their analysis and engagement strategies, one that is not reliant on key personnel remaining on the ground.
WHY SOMEONE ON THE GROUND?
Managing stakeholder relationships differs from simply managing stakeholders. A stakeholder management mindset embodies an ineffective and mechanical process whereby a company perceives itself as a closed system capable of autonomous action independent of external context. Managing stakeholder relationships requires a company to truly engage its stakeholders by accounting for divergent views of stakeholders and involving them in solutions.