Conflict Resolution and Social Performance Enhancement in Mineral Exploration, East Africa

Problem:

A mineral exploration client operating in East Africa was facing escalating conflict with semi-nomadic pastoralist and artisanal and small-scale mining (ASM) communities, which threatened the success of their operations.

Actions:

• Led a rapid and detailed conflict sensitivity assessment to understand the root causes, dynamics, and impacts of the conflicts between the client and the local communities.

• Engaged with key stakeholders, including community leaders, government representatives, and the client's management team, to gather diverse perspectives and foster collaborative problem-solving.

• Develop a tailored strategy for dispute resolution, focusing on addressing the underlying grievances and fostering sustainable solutions.

• Provided targeted coaching and support to the General Manager, equipping them with negotiation and conflict resolution skills to engage in productive dialogue with community leaders and resolve disputes.

• Facilitated knowledge transfer and capacity-building workshops for the locally employed project team.

Results:

• Successfully resolved conflicts with semi-nomadic pastoralist and ASM communities, fostering improved relations and reducing tensions.

• Increased understanding and trust between the client and the local communities, leading to enhanced collaboration, information sharing, and early conflict detection.

• Empowered the General Manager and project team to proactively manage social performance, reducing the likelihood and impact of future disputes.